Communication with colleagues is no longer just a matter of having a good working relationship. Today, successful communication has become a business imperative and an ingredient for success. It's the art of savvy business interaction. Since most of our day (about 80%) is spent communicating -why not communicate with clarity, authority and power?

The course covers developing communication skills that will help foster collaborative relationships in the workplace. This includes positively influencing others and developing skills to become flexible in your actions, thoughts and feelings to better handle any situation.

Who Should Attend? Those who want to master the keys to communication for handling any communication situation with greater flexibility, confidence and professional presence.

Objectives: By the end of the course, you will be able to use proven interpersonal communication techniques to successfully achieve your goals.

Topics:

Persuade others to get what you want

Listen actively to your advantage

Understand and use the power of body language

Increase the power of your words

Learn the keys to communicating in the workplace

Talk your way to success

Length: One day

MASTERING THE ART OF BUSINESS COMMUNICATIONS

AGENDA

Course Overview and Introductions

The Need for Effective Communications

Communications: Mishaps and Masterpieces

Steps to Active Listening

Understanding Nonverbal Communications

The Power of Persuasion

Reading Body Language and Building Rapport

Be a Terrific Negotiator

Giving Clear Instructions - How Do You Rate?

Giving and Receiving Criticism

Communication Styles of Men vs. Women or “The Gender Divide”

Powerful Presentations Made Easy